ab98 Frequently Asked Questions

ab98 requires a valid government-issued photo ID — your Pakistani CNIC is the preferred document. You may also submit a valid passport or driving licence. In some cases, a recent utility bill or bank statement (dated within 90 days) may be requested as proof of address. Documents can be uploaded directly through your ab98 account dashboard.

Standard KYC verification at ab98 is completed within 24 to 48 hours on business days. If additional documents are needed, our team will contact you via email. During peak periods, verification may take up to 72 hours. You can check your verification status at any time from the Account Settings section of your ab98 dashboard.

On the ab98 Login page, click the "Forgot Password" link below the login form. Enter your registered email address and we will send you a secure password reset link within a few minutes. If the email does not arrive, check your spam folder. For further assistance, contact our 24/7 support team via live chat.

No. ab98 strictly allows one account per player, per household, and per device. Creating duplicate accounts is a violation of our Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate, contact support immediately to resolve the situation before any funds are affected.

To close your ab98 account, log in and go to Account Settings, then select "Close Account." You will be asked to confirm your identity and provide a reason. Any remaining balance must be withdrawn before closure. Alternatively, you can contact our support team at [email protected]. If you are closing due to a gambling concern, we encourage you to consider self-exclusion instead.

Log in to your ab98 account and navigate to the Cashier section. Select JazzCash as your payment method, enter your JazzCash mobile number and the deposit amount in PKR, then confirm the transaction via your JazzCash app or USSD code. JazzCash deposits on ab98 are credited instantly in most cases, so you can start playing immediately after payment is confirmed.

Yes, ab98 fully supports EasyPaisa deposits. From the Cashier page, choose EasyPaisa, enter your registered EasyPaisa number, and specify the amount in PKR. Approve the payment via the EasyPaisa app or by entering your MPIN when prompted. EasyPaisa deposits are typically instant, though occasional network delays may extend processing to a few minutes.

The minimum deposit on ab98 is PKR 500 for most payment methods including JazzCash and EasyPaisa. For bank transfers via HBL, UBL, or Meezan Bank, the minimum may be slightly higher depending on the transfer type. There is no maximum deposit limit, though very large deposits may require additional verification as part of our AML compliance checks.

Withdrawal processing at ab98 typically takes 1 to 3 business days after your request is approved. JazzCash and EasyPaisa withdrawals are generally faster — often processed within 24 hours. Bank transfers to HBL, UBL, or Meezan Bank may take up to 3 business days. The minimum withdrawal amount is PKR 1,000. Your KYC verification must be complete before any withdrawal is processed.

ab98 does not charge any internal fees for standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their own transaction charges. We recommend checking your provider's current fee schedule. Currency conversion fees may apply if your account currency differs from PKR, though this is uncommon for Pakistani players using local payment methods.

ab98 offers a wide variety of slot games, from classic fruit machines to modern video slots and progressive jackpots. Popular titles include Dragon Fishing 2 — a fast-paced fishing arcade slot — and Crazy 777, a high-volatility classic with electric multipliers. New slots are added regularly. Browse the full collection from the Slot section of the ab98 website.

Yes, cricket betting is one of ab98's most popular features among Pakistani players. The platform covers international matches including Test series, ODIs, and T20s, as well as the Pakistan Super League (PSL). You can bet on match winners, top batsmen, total runs, and a range of in-play markets. Head to the Cricket section for the latest available matches and odds.

RTP varies by game title on ab98. Most slots on the platform have an RTP between 94% and 97%, which is competitive with industry standards. Individual game RTPs are listed in each game's information panel — click the "i" or "Help" icon within any game to view its specific RTP. Higher RTP means the game statistically returns more to players over a large number of spins.

Absolutely. The ab98 platform is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open your mobile browser, visit the ab98 website, and log in to access all games including slots, live casino, and cricket betting. The mobile experience delivers the full desktop feature set in a touch-friendly layout.

ab98 partners exclusively with certified game providers whose Random Number Generators (RNGs) are independently audited by internationally recognised testing laboratories. This ensures that every spin, card deal, and dice roll is genuinely random and not influenced by any external factor. Game certification details are available in each title's information panel within your ab98 account.

ab98 offers a welcome bonus package to newly registered players. The exact offer — which may include a deposit match bonus, free spins, or a combination — is displayed on the Promotions page at the time of your first deposit. Bonus terms including minimum deposit, eligible games, and wagering requirements are clearly stated on each offer. Always read the full terms before opting in.

A wagering requirement means you must wager your bonus amount a certain number of times before you can withdraw the bonus or any winnings generated from it. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place PKR 20,000 in total bets using that bonus before withdrawal. Different games may contribute different percentages towards wagering requirements — slots typically contribute 100%, while live casino games may contribute less.

Yes, ab98 bonuses have an expiry period — typically 7 to 30 days depending on the specific promotion. If you do not meet the wagering requirements within the stated timeframe, the bonus and any associated winnings generated from it will be removed from your account automatically. Your real-money balance is not affected. Expiry dates are clearly shown in your Bonus section.

ab98 rewards loyal players through an ongoing loyalty programme. As you play, you accumulate loyalty points that can be redeemed for bonus credits or other rewards. Higher activity levels unlock VIP tiers with benefits such as faster withdrawals, dedicated account managers, higher deposit limits, and exclusive promotions. Full details of the loyalty programme are available in your ab98 account dashboard.

ab98 operates under an international gaming licence issued by a recognised offshore regulatory authority. This licence requires the platform to maintain fair gaming standards, responsible gaming policies, player fund protection, and AML compliance. Players in Pakistan access the platform in accordance with applicable laws in their jurisdiction. We recommend familiarising yourself with your local regulations regarding online gaming.

The minimum age to register and play on ab98 is 21 years. This applies to all Pakistani players without exception. Age is verified during the KYC process using government-issued identification. Any account found to be operated by a player under 21 will be immediately closed and all deposits returned minus any winnings, which are forfeited. ab98 takes underage gambling prevention extremely seriously.

ab98 provides a comprehensive suite of responsible gaming tools including deposit limits, session time limits, loss limits, reality check reminders, cooling-off periods (1 day to 1 month), and self-exclusion (6 months to permanent). All tools are free and accessible from your Account Settings. We encourage every player to set limits proactively, not just when problems arise. Visit our Responsible Gaming page for full details.

Log in to your ab98 account and go to Account Settings, then select Responsible Gaming. Choose Self-Exclusion and select your preferred duration — 6 months, 1 year, 2 years, 5 years, or permanent. Confirm your request and you will receive an email confirmation. Self-exclusion takes effect immediately. Alternatively, contact our support team at [email protected] to request self-exclusion directly.

ab98 customer support is available 24 hours a day, 7 days a week. The fastest way to get help is via live chat, accessible from the bottom-right corner of any page when you are logged in. You can also reach us by email at [email protected]. Our support team is trained to assist with account queries, payment issues, technical problems, and responsible gaming concerns — all with complete confidentiality.